Building Engaged Teams in
Primary Care

Leaders and aspiring primary care leaders:

Primary care physicians and others on the front-lines of primary care practice face an ever evolving set of challenges. Caring for patients with an increasing degree of complex conditions and comorbidities creates a degree of complexity that requires a multi-disciplinary team approach to deliver high quality patient care.

However, in many countries, primary care professionals are not formally trained in the necessary leadership and teamwork skills to cope with the challenges of bringing a diverse professional team together to deliver care.

If you are a primary care professional who is interested in multi-disciplinary teamwork in primary care, or figuring out how to better work with your current team, then this pre-conference is for you! You will leave this pre-conference with tools to help you build an engaged team, keep team members motivated and navigate challenging conversations. Through our interactive pre-conference you will have the opportunity to practice skills that you can use in your practice next week!

Please come prepared to participate - this is not a lecture-based experience!

Learning Objectives
You will walk away from this course with tools to help navigate financial constraints, manage teams, and lead change in your practice. Through this program you will:

  • Describe a team and distinguish true teams from groups of individuals.
  • Understand building, participating in, and leading effective teams.
  • Gain competencies in influencing and motivating team members.
  • Identify communication strategies for challenging conversations.
  • Build your confidence as a team leader.
  • Identify tools to bring back to your practice to address current team challenges. 

Program Faculty

Erin Sullivan, PhD: Research & Curriculum Director, Harvard Medical School Center for Primary Care
Erin is the research and curriculum director at the Harvard Medical School Center for Primary Care. She also holds a faculty appointment in the Department of Global Health and Social Medicine. Erin’s research and teaching interests are focused on how to build leaders, teams and culture in healthcare. Erin leads original 2 research focused on understanding the mechanisms of high-performing primary care in the United States and around the world. This research is chronicled in over 15 Harvard Business School style teaching cases which are used in the Center for Primary Care’s “Charting the Future of Primary Care” continuing education portfolio.

Candan Kendir, MD, MPH: Family Doctor, Research Assistant, Mission RESPIRE (Research and Studies on Innovative and Renewed Primary Care), World Chair of ASPIRE Global Leaders Program 
Candan is a young family doctor with a Master of Public Health degree with double specialization on Health Policy and Management and Social and Behavioral Sciences. Currently, she is working as a Research Assistant at Mission RESPIRE in France where she works on the research projects on primary care and public health and she co-leads organization of pre-conferences and workshops in several national and international events. She also serves as the World Chair of ASPIRE Global Leaders Program, a WONCA young doctor movement-led initiative to improve leadership skills of young family doctors.


Time Topic
13.00 Introduction
13.15 Session 1: Team Building
14.15 Networking Coffee Break
14.30 Session 2: Motivating Others
15.30 Coffee Break
15.45 Session 3: Challenging Conversations
16.45 Reflection and Evaluation 
17.00 Adjourn


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