Primary Care Improvement Network (PCIN) Healthcare Associates Case Study

Healthcare Associates (HCA) is a primary care group practice at Beth Israel Deaconess Medical Center that provides care to over 40,000 patients on the hospital campus. HCA has been involved with PCIN since its debut in 2016 and the PCIN predecessor, the Academic Innovation Collaborative, from 2012-2016. The recent introduction of several team members into leadership roles at HCA added new energy to the leadership team and to the development of HCA’s newest initiative, The Arrive-Register-Room-Care Initiative.