Redesigning Primary Care for Quality, Safety and Equity in the Time of COVID

A virtual 10-week improvement program to support primary care practice leaders and teams to provide high-quality virtual and in-person patient care safely and equitably while building resilience strategies for the future.

Registration for the 2020 cohort is closed
2021 cohort details TBA 


Primary care practices are reopening their doors to in-person patient care during a time of great uncertainty and change. COVID has changed how and where care is delivered, accelerating the rapid adoption of telehealth via video and phone. Practices need to identify strategies to encourage patients to resume seeking in-person care while building systems to ensure safety for their workforce and patients. Practices must to prepare to respond effectively to dramatic increases in social and behavioral health needs stemming from the pandemic and its economic impacts.

This fast-paced and interactive program includes:

  • Weekly hour-long webinars featuring content and coaching from national primary care experts;

  • Interactive discussions and resource-sharing with peer practices from across the country and;

  • Short, relevant weekly assignments to support your practice's specific program goals.

The Practice Optimization Sprint provides practice leaders with structure and guidance to accomplish work that has been recently identified as a priority or is already underway. It will equip your practice with concrete tools, strategies and techniques to build new workflows and systems for today and the resilience to tackle the challenges of tomorrow.

Participating Leaders and Their Teams Will Leave with: 

  • Strategies to optimize safe working conditions for providers and staff.

  • Systems to improve communication of state, local and practice changes to the workforce and your patients.

  • Tactics to engage patients and families as partners in practice improvement.

  • A population health approach for patient outreach and a strategy to identify the type of patient visit needed (in-person versus virtual visit).

  • Improved staffing and workflows to deliver high-quality care via video and phone visits.

  • An understanding of the impact of systemic racism on care delivery and strategies to build equity in primary care.

  • A robust emergency management plan to respond smoothly and efficiently to future challenges.

  • Strategies to effectively screen and respond to surging social needs.



Roger Chaufournier, MHSA

Roger Chaufournier 200x200Roger Chaufournier is CEO of CSI Solutions LLC. He is often called upon as a national expert on primary care practice transformation. Mr. Chaufournier was formerly Chairman of the Board and Chief Executive Officer of Patient Infosystems, a publicly traded health services and population health management company. Mr. Chaufournier spent twelve years in progressive senior leadership positions in hospital administration at the George Washington University Hospital, three years as the Assistant Dean for Strategic Clinical Initiatives for the Johns Hopkins University School of Medicine and three years as Chief Operating Officer for the Managed Care Assistance Corporation where he founded and established Health Right, an FQHC owned Medicaid health plan. Mr. Chaufournier served for four years as an Examiner for the Malcolm Baldrige National Quality Award and is a nationally recognized authority on quality in health care. He continues to serve on the faculty of the Harvard Center for Primary Care, the Johns Hopkins Bloomberg School of Public Health and the Institute for Healthcare Improvement.

Desiree Collins-Bradley

DesireeDesiree Collins-Bradley is mother of a very medically complex little girl Deonc. Her medical journey has inspired her to become an advocate not only for her daughter, but in the medical community as a whole. She has become involved in several committees and advisory council at the hospital. She is also a Person and Family Engagement National Faculty Member for TCPI. Desiree runs a very active Facebook group, Patient Partner Innovation Community (PPIC) where she strives to encourage more patients to become involved and partner with their healthcare providers to drive innovative changes in their healthcare environments.

Daniel Hartman, MD, MPH

Daniel HartmanDan Hartman is a Medical Director in Southcentral Foundation’s (SCF) Malcolm Baldrige award-winning Nuka System of Care. As Medical Director of SCF’s Primary Care 2 East clinic, Dr. Hartman supports providers in offering the relationship-based care that has made SCF one of the world’s leading examples of health care redesign. Dr. Hartman is a board certified family medicine doctor who attended medical school at Temple University in Philadelphia. He completed his specialty training at the University of California San Francisco, and has been a family medicine doctor since 1999. Prior to joining SCF, Dr. Hartman worked for the Yukon-Kuskokwim Health Corporation in Bethel. Dr. Hartman presents on primary care and family medicine for SCF.

Olivia Lorenzo

Olivia LorenzoOlivia Lorenzo is Director of Operations for Primary Care at Southcentral Foundation (SCF).  Olivia is responsible for directing the day-to-day performance and operation of the primary care group, which includes SCF’s primary care clinics and pediatrics. She develops plans to maintain quality services for customer-owners and a healthy work environment for employees. She also works with the village and tribal communities SCF serves to ensure that quality care is provided in all areas covered by SCF. Olivia has been with SCF since 2007. 

Kirsten Meisinger, MD, MHCDS

Meisinger_Kirsten_HeadshotKirsten is the Director of Provider Engagement, a Regional Medical Director, and Sit Visit Liaison at the Cambridge Health Alliance (CHA). She continues with an active Family Medicine panel at the Union Square Family Health Center, an award winning Patient Centered Medical Home practice and was selected as one of the top 30 Ambulatory care sites in the US by the Robert Wood Johnson Foundation in 2010. Dr. Meisinger has faculty appointments at Tufts University and Harvard Medical School, and is core faculty on the Latin America Team at the IHI. Dr. Meisinger is an international expert on Patient Centered Medical Homes and healthcare systems transformation. She was National Faculty Co-Chair for the Centers for Medicare and Medicaid Services initiative “Transforming Clinical Practices Initiative” (TCPi), an initiative which transformed over 140,000 US practices to value-based, patient centered medical care. She is co-chair of the National Health Equity Collaborative and a member of the Expert Panel for the Health Care Homes initiative in Australia. She also works in China, Nepal and Nicaragua on various system transformation projects.

Claire Pierre, MD

Claire-1Claire is Chief Medical Officer of Harbor Health Services, Executive Director of Kerry Murphy Healey Center for Global Health Entrepreneurship at Babson College, and an internal medicine physician. Prior to this role, Claire served as Chief of Quality and Medical Informatics at the South End Community Health Center in Boston.  She has over ten years of extensive experience in quality informatics, strategic planning, program implementation, population management, patient-centered care, and developing international health care systems.

Lindsay Hunt, MEd

LindsayLindsay is the Director of Health Systems Transformation at the Harvard Medical School Center for Primary Care. She is responsible for the program’s portfolio, including the HRSA-funded Advancing Teams in Community Health Program, the Primary Care Improvement Network, and the Abundant Health program in Ho Chi Minh City, Vietnam. These programs all share a focus on strengthening teams and building leadership capacity to improve primary care.

Program Schedule

The Sprint curriculum schedule can be found here.



The cost for participation is $2500 per primary care practice team and $1800 for FQHCs, community health centers, Indian Health Service Tribal Health Programs and Urban Indian Health Programs. Registration fee includes up to five leaders per team. Discounts are available for multiple Primary Care practice teams. Contact Course Director, Lindsay Hunt at for more information. 

Registration for the 2020 cohort is closed
2021 cohort details TBA



For more information on this program, including how to register, please contact Course Director, Lindsay Hunt at or call 617-308-4950.

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**PLEASE NOTE: A 50% refund will be issued for cancellations that occur 20 days prior to the event and a 25% refund will be issued for cancellations that occur 10 days prior to the event. Attendees will not be refunded for cancellations that take place less than 10 days prior to the event.